Tenant FAQs

"I'm sorry, but we are unable to hold a property before you apply. Once your application is submitted and processed, we can proceed with securing the place for you if approved."

"You'll be required to pay the first month's rent or prorated rent, whichever is applicable, along with the relevant security deposit. These payments are due upon lease signing and are necessary to secure the property. "

"We require at least one applicant to be at least 18 years old to submit an application. This ensures that there is at least one adult involved in the leasing process. "

"Yes, the security deposit is typically refundable, subject to certain conditions. In most cases, the security deposit is intended to cover any damages beyond normal wear and tear or unpaid rent during the tenancy. If the tenant fulfills all lease obligations, returns the property in good condition, and pays all outstanding balances, the security deposit is generally refunded to them at the end of the lease term.

However, deductions may be made from the security deposit to cover any necessary repairs or cleaning costs if the property is not returned in its original condition, or if there are unpaid rent or other outstanding charges. It's essential to review the terms of the lease agreement regarding the security deposit and the conditions under which it may be refunded or withheld."

"A co-signer, also known as a guarantor, may be required in situations where the primary applicant does not meet certain criteria necessary to qualify for the rental property on their own."

"The first step before the application process is to personally view the property to see if it indeed suits your needs. If you then wish to proceed, an application link will be emailed to you to complete."

"All rent payments are made conveniently through our Tenant Portal on Rentvine. This secure platform streamlines the payment process for tenants, ensuring timely and efficient transactions."

"If you have already moved in and wish to have a pet, you must apply for approval. Please note that submitting an application does not guarantee approval. We will review your application and consider various factors before making a decision. Additionally, we may need to consult with the owner, as some properties may have rules prohibiting pets."

"Please be aware that a 30-day notice is required for lease termination by tenants not wishing to renew their lease. However, the sooner we receive notice from you, the better we can advise you on the next steps for the move-out process."

"Tenants often ask who is responsible for repairs and maintenance in a rental property. Typically, the responsibility for repairs and maintenance is outlined in the lease agreement. In general:

Landlord Responsibility: Landlords are usually responsible for maintaining the structural integrity of the property, as well as providing essential services such as heating, plumbing, and electricity. They are also responsible for addressing issues that affect the habitability of the property, such as pest infestations or water leaks.

Tenant Responsibility: Tenants are typically responsible for maintaining the property in a clean and sanitary condition, as well as for minor repairs and upkeep. This may include tasks such as changing light bulbs, replacing air filters, and maintaining the yard.

It's essential for tenants to review their lease agreement carefully to understand their rights and responsibilities regarding repairs and maintenance."